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What rezeki77 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your deposits through Touch 'n Go eWallet, Boost, or GrabPay, and keep your access secure.

Account data kept privatee-wallet transactions protectedNo data sold to third partiesYou can request your data anytimeCookie use disclosed clearly
rezeki77 What rezeki77 Does With Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Retention and Account Security

We have built our data practices around the reality that most of our account holders access everything from their phones — often switching between the rezeki77 mobile browser session and their Touch 'n Go eWallet or GrabPay app in the same sitting. That context shapes how we store session data, how long we keep it, and how we let you control it.

Encryption on Every Session

SSL encryption covers your login, your account page, and every payment step. Whether you deposit via Boost or withdraw through DuitNow, the data in transit is encrypted end-to-end.

Cookie Use — No Ad Profiling

We use session cookies to keep you logged in across page loads and to remember your display preferences. We do not drop tracking cookies that follow you to other websites or build advertising profiles.

Data Retention Period

Active account data is held for as long as your account remains open. Closed accounts are retained only as long as local legal obligations require, after which personal data is deleted or anonymised.

Third-Party Access — Limited Scope

Payment processors such as Touch 'n Go eWallet and GrabPay receive only what is needed to complete a transaction. No marketing firms, data brokers or unrelated platforms receive your personal information from us.

REACH US DIRECTLY

How to Contact Us About Your Data

If you want to review, correct, or remove the personal information we hold on your account, reach our support team through any of the channels below. We handle data requests separately from general account queries — tell us upfront that your message relates to your privacy or personal data so we can route it correctly.

Team online

Live Chat

Start a live chat from your account dashboard. Mention 'data request' at the start and our team will handle it through the privacy queue rather than general support.

Email Support

Send your request to our support email address found in the account help section. Include your registered phone number so we can verify your identity before acting on the request.

Account Help Centre

Our help centre has a dedicated privacy request form. Log in, go to Account Settings, then select 'Privacy & Data' to submit a formal access or deletion request.

Common Questions About Your Data Rights

These are the questions we hear most often when account holders want to understand how their data is used, who can see it, and what steps to take if something needs to change.

We collect your name, email, phone number, and the payment method you register — such as Touch 'n Go eWallet, Boost, or GrabPay. We also log device and session data to keep your account secure.

Only with payment processors, and only to complete your transactions. We do not sell your data or share it with advertising networks, data brokers, or any platform unrelated to your account.

Log in, go to Account Settings, and select 'Privacy & Data' to submit a formal access request. Alternatively, contact us via live chat or email with your registered phone number for identity verification.

Yes. Submit a deletion request through Account Settings or via support. We will remove your personal data once we have satisfied any legal retention obligations tied to your transaction history.

Device and IP data helps us detect unusual login patterns and flag unauthorised access attempts. It is a security measure to protect your account wallet, not a means to track your activity elsewhere.

No. Our cookies are session-based — they keep you logged in and remember your display preferences. We do not use cookies to profile you for advertising or share browsing data with third parties.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.